Privacy Policy

Last Updated: September 11, 2026

1. Introduction

This Privacy Policy explains how fjord-condor collects, uses, and protects your personal information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

When you submit a route enquiry form, we collect:

• Full name
• Email address
• Selected route information
• Any additional information you provide in correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use collected information for the following purposes:

• To provide route documentation and respond to enquiries
• To improve our website and services
• To communicate updates about routes or services you've requested
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Your consent when submitting enquiry forms
• Legitimate interests in operating and improving our services
• Contractual necessity to fulfill service requests

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in website operations (hosting, email delivery)
• When required by law or legal processes
• To protect rights, property, or safety of fjord-condor or others

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for three years.

7. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Cookies

Our website uses cookies to improve user experience. For detailed information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

10. Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

12. Contact Information

For questions about this Privacy Policy or our data practices, contact:

fjord-condor
Cairn House, 14 Lakeside Approach
Keswick, Cumbria CA12 5DJ
United Kingdom
Email: [email protected]